Digital Access and IT Co-ordinator

Please find full details of how to apply via our Website in the advert below. The deadline for application submissions is 23:59, Thursday 6 August 2020.

We have an opportunity for a new colleague to join our Facilities and Systems Team.

Spending half of your time working with our IT Co-ordinator to make sure all of our teams have access to a high-quality IT service, you will also be leading a brand-new element to the role:

  • You will take on the co-ordination of our transition to digital, unlocking our potential - to help our teams by expanding our use of digital tools and technologies. 
  • You will also be responsible for supporting teams to work together effectively and reach as many young people as possible by optimising digital tools to improve engagement and by helping young people to digitally help themselves.

We are a leading youth homelessness charity based in the South West, working with over 2,500 young people. We have strong local partnerships and adhere to the best practice in the sector.  We build trusting relationships between our young people and our colleagues and this is at the core of our work.

What we are looking for:

  • You are tech-savvy, digitally intuitive and you are the kind of person who can pick up new tools, software and technology with ease.
  • You have a passion for making a positive difference to your colleagues’ and young people’s lives.
  • You are super organised, but flexible and always open to new ideas and creative ways of working, with great attention to detail. 
  • You are interested in developing skills in one of the two areas of the role (if you have more experience in one area than the other). We will support you to learn on the job and reach your potential. 

What you will be doing:

  • Co-ordinating responses to IT helpdesk requests from within the organisation – to ensure that your colleagues’ needs are met.
  • Jointly working with our IT team, you will take ownership of co-ordinating the effective working of our IT infrastructure – supported by external IT expertise for complex issues.
  • Implementing and embedding new and innovative digital tools to support agile working, helping your colleagues get the best out of them.
  • Overseeing the development of digital solutions to help our teams maximise the support they offer to young people, sharing the benefits of each to boost your colleagues’ knowledge and confidence. 
  • Finding out what tools and platforms young people prefer to use and developing a flexible, accessible suite of options, so they can receive remote support from us in the way that suits their needs. 

You will be in the Facilities and Systems Team and your line manager will be our Business & Quality Assurance Manager.

What we are offering:

  • A friendly and welcoming team. 
  • Scope to be creative in the delivery of meaningful activity for young people. 
  • An opportunity to develop skills in IT and the digital / remote working environment. 
  • Flexible working. 

Contract details:

  • Hours per week: 37.5 
  • Contract type: Permanent
  • Pay: £23,369 per annum 
  • The location: You will be based in Kingsley Hall, close to Bristol’s main train and bus stations as well as the vibrant city centre. Due to the ongoing situation with Covid-19 and our need to ensure the safety of all colleagues, we are committed to supporting remote working wherever necessary during this time.

Application information:

Important dates:

  • Application deadline closes: 23:59, Thursday 6 August 2020.
  • If you have not heard from us by Monday 17 August 2020 please assume that your application has been unsuccessful on this occasion. 
  • Interviews are on either Wednesday 19 or Thursday 20 August 2020 – you will be invited to one of these dates and interviews will be held virtually.

Covering Letter / Supporting Statement Guidance 

Please note that the online application form cannot be saved until it is fully complete.  We recommend that you prepare your Covering Letter before you start the online application. 

Your Covering Letter is essentially your Supporting Statement and will form the most important basis on which your skills, experience and behavioural competencies will be tested against the job criteria.  Without it, your application cannot progress to the shortlisting stage.

You should refer to the Person Specification document within the Job Pack and cover only the elements that are tested at this stage of the recruitment process.  Elements that only have the word ‘interview’ next to them will be tested at the next stage of the process and do not need to be covered in your letter.  

Please try to keep the word limit to 250 words per criterion.


Equal opportunities for everyone:

We safeguard and promote the safety and welfare of children, young people and vulnerable adults. Any job offer will depend on a satisfactory DBS (Disclosure and Barring Service) Barred List Disclosure Check.

We believe those with a criminal record should have an equal chance to become employees or volunteers.  We also pride ourselves on being an equal opportunities employer for everyone regardless of age, disability, gender identity, race, religion and beliefs, sex and sexual orientation. We are particularly keen to increase applications from Black and Minority Ethnic groups as they are currently under-represented.

Please see our Policies section on the website, for further information.   If you need an adjustment made to any part of the recruitment process, please let us know as soon as possible.